Legal
Delete Your Account
Last updated: October 24, 2026
How to delete your ProfitIQ account — in the ProfitIQ app for Android or at https://www.profitiq.tech — and the data that goes with it. How we handle data in general is in the privacy policy.
1. Delete your account yourself
You can delete your account at any time, in the ProfitIQ app for Android or on the website, without contacting us:
Sign in at https://www.profitiq.tech (or open the app) and choose Account at the bottom of the menu.
Under "Delete my account", type DELETE and press the delete button.
If you own the business, deleting your account deletes the whole business with it. If you are a teammate (manager or staff), it deletes only your own login; the business and its data stay with its owner.
2. You have 14 days to change your mind
Your account is locked as soon as you confirm. For 14 days you can sign in and press "Cancel the deletion and keep my account" — everything comes back exactly as it was.
After 14 days the deletion is carried out and cannot be undone.
3. What is deleted
When an owner's account is deleted, we permanently delete: the business and its settings; every order, product, customer, supplier, purchase order, expense, return, shipment and report; campaign and ad-spend records; AI insights; uploaded documents; the stored credentials of every connected store, ad account and courier; and the logins of the owner and every teammate.
When a teammate's account is deleted, we permanently delete their login and profile (name, email, role and permissions). Their past activity in the business stays, without their name.
4. What is kept, and for how long
A record that the deletion was asked for and carried out: the account and business identifiers and the dates. It contains no name, email address or business data, and is kept as proof that your request was completed.
Our encrypted nightly backups still contain the deleted data until they expire, 14 days after the deletion at most. They are not used to restore a deleted account.
Payment records held by Shopify or your bank are kept by them, under their own terms.
5. Before you delete: Shopify billing
If you pay for ProfitIQ through Shopify, deleting your ProfitIQ account does not stop Shopify's billing. First uninstall ProfitIQ from your Shopify admin (Settings → Apps and sales channels), then delete your account.
6. Can't sign in?
Use "Forgot password?" on the login page to get back in, then delete your account as described above.
Or email support@profitiq.tech from the email address on your account, with the subject "Delete my account". We confirm the request with you, and your account is then deleted within 14 days.